An operation support system (OSS) is a vital component in ensuring smooth operations for connectivity service providers (CSPs). CSPs have traditionally relied on OSS solutions to manage their back-office operations of monitoring their network health and getting timely notifications in case of network faults and failures. Legacy OSS solutions can manage and monitor traditional physical network infrastructure; however, they are heavily dependent on manual interventions to fix network issues or reconfigure and redesign network elements to launch a new service. These OSS solutions also posed several other challenges, such as longer process cycles, increased security issues, and low data accuracy. The siloed architecture of a legacy OSS has often limited the capabilities of a CSP to innovate and launch new services to keep up with the growing demand from consumers and enterprises.
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