Due to the ongoing healthcare crisis, sectors like travel, hospitality, and retail are unable to deliver excellent CX. This research highlights the key adoption drivers and restraints, deployment plans, allocated budgets, and contact center/CX management tools.
This analysis explores enterprise communications providers and manufacturers with an in-depth perspective on the dynamics of a changing industry, new business models, technological innovations, growth opportunities, top players, and more.
With the pandemic making businesses natural targets for attackers, companies need to explore new technologies to keep these attacks under control. Examine the opportunities for physical security, cybersecurity, and converged security in this analysis.
After a year and a half in the COVID era, most business travel has halted or trickled down by over 90% and in some countries, 100%, according to many international organizations. Business travel has changed in many aspects and will not return to pre-COVID levels anytime soon. Many have predicted a return somewhat in Q4 2021 or by Q3 2022 at the latest. I doubt this.
Travel needs to be categorized in two ways
1. Domestic Travel - air travel, train car, etc. In Japan, for example, most travel has stopped, but there are some cases for essential travel like fixing equipment or face-to-face meetings. In the US, business travel is coming back but to a lesser degree than 2019 numbers.
2. International Travel - air predominantly. Most travel has been halted for a number of reasons, including PCR test requirements and quarantines of one week to 14 days - some even as high as three weeks. Some countries are totally locked down. Due to this, I expect most international business travel to remain blocked until the second half of 2022.
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