Next Generation 911: The Future of Public Safety—Forecast to 2026

NG911 represents an industry transformation that proactively enhances public safety by acknowledging and catering to the rapidly evolving demands, products, lifestyles, and technologies of citizens. In contrast to the legacy voice-centric enhanced 9-1-1 (E9-1-1) network, NG911 supports a more diverse set of internet protocol (IP)-based communications that will enhance the speed, accuracy, and preparation of first responders. More specifically, NG911 introduces an array of innovative features and functionality that will significantly expand public safety capabilities and allow end users to efficiently relay text, data, video, and IP-based voice calls in emergency situations.

The proliferation of the Internet of Things (IoT), wearables, panic buttons, connected vehicles, and smart cities will trigger opportunities for NG911 systems to leverage a myriad of new connected data sources to enhance incidence intelligence and situational awareness for first responders. Machine Learning (ML) and artificial intelligence (AI) solutions will be critical to manage, organize, and analyze the massive amounts of new data sources now enabled with NG911. The ability to determine “what is relevant” versus “what is noise” in the context of an emergency event will be essential in order to optimize outcomes. Moreover, recent advancements in cloud based platforms for Next Gen Core Services (NGCS), call handling equipment (CHE), Geographical Information Systems (GIS) and Public Safety Answering Point (PSAP) operational solutions have reduced costs and accelerated innovation in NG911 systems.

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