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The Growth, Innovation and Leadership Council: Where Innovation Sparks Leadership Make a Difference with Frost & Sullivan's Growth Pipeline Dialog™ Frost Radar—North American Managed SD-WAN Services Market, 2021 Growth of Customer Experience Outsourcing Services in Latin America and the Caribbean Innovative Growth Opportunities for the Global Artificial Intelligence Industry Potential Growth Prospects in the Global Data Monetization Platform Sector

Growth Opportunities

North American Mobile Asset Management Sector: Competitive Growth Opportunities Powered by Supply Chain Issues
NA Mobile Asset Management Sector: Competitive Growth Opportunities Revealed

Who are the current key providers in this industry? What are the top strategic imperatives impacting today’s MAM? What is the current distribution channel mix? Who are key competitors in each of the solution segments? Find out in this research.

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Emerging Growth Prospects Drive the Global Wireless Partner Ecosystem Management Sector
Emerging Growth Prospects in Global Wireless Partner Ecosystem Management

This research assesses the growth opportunities for partner ecosystem management and digital business solutions. Find out how a digital platform business model for CSPs has a good chance of succeeding, particularly in the 5G era.

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Potential Growth Avenues Transform the APAC 5G Network Slicing Industry
Potential Growth Avenues Transform the APAC 5G Network Slicing Industry

5G network slicing is still at an early stage because of limited 5G commercial launches. How are mobile operators planning to implement 5G network slicing by 2022? How will this industry grow to $9.99 billion in 2025? Find out in this research.

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CxO Insights


Silver Linings in a Pandemic—Humanizing Agents

Alpa Shah
Global VP - CX Practice, Frost & Sullivan

Agents are the front lines in handling customer emotions. Often when customers call, they have already exhausted poorly designed self-service options and are frustrated by the time the agent takes the call. The COVID-19 pandemic accelerated the need for work-at-home agent (WAHA) models and self-service to assist with rising call volumes. As a result, companies are rethinking the balance of self-service and live agents. However, companies are not seeing how crucial employees are to CX. Employee retention is still a low priority across industries.

Contact centers faced unprecedented obstacles last year. With remote work, peer support was lost, and remote training proved difficult without the right technologies and software. Having agents deal with sensitive data when they work from home without implementing security measures to protect customers has been particularly problematic. And creating and managing COVID-19 protocols is challenging for those who are on-site.

Schedule a dialog or email us at myfrost@frost.com to connect with an industry expert at no charge. We are taking unprecedented action to make our team available to help you cut through the media and politics to get factual one-to-one guidance for the issues and opportunities that matter most to your business.

Frost Radars & Top Growth Insights

Frost Radar—Americas Managed & Professional Security Services Market, 2021
Managed & Professional Security

What will cause a demand shift from legacy managed security services to new-gen solutions?

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Frost Radar—Asia-Pacific Business Process Management (BPM) Services, 2021
Business Process Management

How will BPM services drive business outcomes and value creation for a company?

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Frost Radar—Greater China Distributed Denial-of-Service (DDoS) Solutions Market, 2021
Greater China DDoS Solutions

The complexity of DDoS in driving organizations to invest more against a broad spectrum of attacks

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Marketing Automation Powers Innovative Growth Strategies for Global Businesses
Marketing Automation

What has influenced an increase in digital marketing among B-to-B and B-to-C companies?

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Evolution of Omnichannel Customer Engagement Reveals New Growth Prospects
Omnichannel CE and CX

Analyze the new tools and technologies that will create enhanced customer experiences

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Novel Growth Avenues in Sales Automation Powering The Future of Global Sales Teams
Sales Automation

What are the major growth prospects for vendors and key technologies transforming this sector?

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Impact of Ethical AI in Maximizing Future Growth Potential of Global AI
Ethical AI

Increased adoption of AI-powered smart applications/systems will boost potential

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Transformational Growth Hubs in the Southeast Asian Contactless Payment Sector
SEA Contactless Payments

What is the impact of emerging technologies such as NFC, QR code, MST, and more on this sector?

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Analyst Insights

According to Frost & Sullivan research, approximately 85% of businesses around the globe will use a hybrid or multi-cloud environment by 2023 to meet their current and future IT needs. And as hybrid IT adoption grows, the associated security challenges will increase as well. Creating consistent backup, retention and failover policies for each individual infrastructure type is often a manual process, and it can be time-consuming to manage both the actual backups, and the restoration of applications and data as needed.
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In a recent market report, the Frost RadarTM: Global Managed Cloud Services Market, 2021, Frost & Sullivan assessed key participants against two important vectors— innovation and growth. When we entered our qualitative and quantitative data for Taos into the Frost Radar engine, we were not surprised that Taos scored well, but we had not anticipated the extent to which Taos outpaced its competitors along both the Growth and Innovation axes.
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Both technology domains have gradually converged within manufacturing floors, office buildings, power plants, and city streets. This phenomenon presents a challenge to chief information security officers (CISOs) who must achieve these new digital outcomes while keeping IT and OT systems cyber secure.
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Press Releases

5G’s Ability to Support Diverse Use Cases across Multiple Industries Fuels Adoption in Asia-Pacific

Frost & Sullivan’s recent analysis, APAC 5G Connectivity Growth Opportunities, finds that 5G will be a key enabler of digital transformation and business success across industries in Asia-Pacific. Its unique ability to help enterprises deliver next-generation customer experiences through enhanced reliability, low latency and optimized power consumption will help mobile operators generate significant growth opportunities.

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Innovative Digital Identity Solutions will Redefine Security and Identity Recognition by 2030, Finds Frost & Sullivan

Frost & Sullivan’s recent analysis on digital identity solutions finds that progressive advancements in blockchain technology, artificial intelligence and biometric systems have led to the creation of unique and sophisticated digital ID global solutions. Driven by identity theft, security threats and digital transformation initiatives by governments and private sectors, areas that will greatly benefit include e-banking, e-government, digital transactions, mobile transactions, behavioral biometrics, and airport security.

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Frost & Sullivan Asia-Pacific Survey Outlines Key IT and Security Trends Impacting Enterprises

In collaboration with the ISACA Singapore Chapter, Frost & Sullivan’s Security Practice has conducted an end-user survey, 2021 ISACA-Frost & Sullivan Survey: The Singapore Cybersecurity Landscape, with 78 ISACA thought leaders. The goal was to seek opinions on the technologies that will have a profound transformative impact on existing industry dynamics, value chains, and business models across multiple vertical markets in the next 2-3 years.

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