What Are the Growth Opportunities for Customer Experience in the Manufacturing Industry?
Is the integration of the metaverse the key to driving growth? Which technologies will revolutionize the field? How to achieve agility, scalability, and cost-efficiency by utilizing the right technology? What are the opportunities in the field?
Global Software-Defined Wide Area Networks and Secure Access Service Edge: What Are the New Growth Opportunities?
What are the key benefits of deploying Secure Access Service Edge (SASE) and Software-Defined Wide Area Networking (SD-WAN), and what factors influence organizations' purchasing preferences when considering SD-WAN and SASE solutions?
What Are the Game-changing Growth Opportunities Driving the 5G Landscape in Southeast Asian Countries?
What competitive technologies, such as Wi-Fi hotspots and fiber, does 5G face in the region from 2023, and how does this influence growth? What strategies can mobile operators employ to overcome the challenges and drive customer-centric initiatives?
Business Process Management
What are a few customized, industry-specific solutions that create value and achieve business outcomes?
Personal Extended Reality Hardware
What is the growth potential of the industry? What are the factors driving the landscape? How to maximize its outcome?
North American Wavelength Services
How do service providers differentiate their wavelength offerings? What strategies will strengthen your position?
Customer Experience Outsourcing
How is the need for digital competency and right-shoring capabilities fueling growth in the Asia-Pacific region?
Cloud Services Ecosystem
What is the current state and next disruption of enterprise solutions in a digital ecosystem?
5G Open & Virtual Radio Access Network
Which megatrends and best practices can your team capitalize on to close the growth gaps?
Multimodal Artificial Intelligence
What are the key use cases across industry verticals and horizontal business functions?
Global Network Services Industry
Which service providers offer a range of cloud, collaboration, and connectivity services?
Nail It the First Time: Your Roadmap to Intelligent Contact Center Automation
When it comes to automation, faulty strategy and execution can lead to disappointing outcomes. For instance, automation gaps due to poor integrations can lead to fragmented user experiences and create an inconsistent and frustrating journey. Similarly, some automation projects fail to consider user intent, leading to mismatched interactions. Over time, these setbacks can erode customer satisfaction and trust in your brand.
Chatty Tech, Big Impact: Design and Optimize Conversational AI to Revolutionize Your Contact
Like chatbots, conversational artificial intelligence (AI) can handle large call volumes, offer quicker resolutions, improve the consumer and agent experience, and increase profits. For instance, a global hotel chain used [24]7.ai’s conversational AI solution to create a self-serve option for tens of millions of customers annually. Rapid adoption enabled over 112,000 monthly interactions, increased agent satisfaction by 97%, and led to a 3x increase in sales conversions.
Frost & Sullivan Recognizes Cellcard with the 2023 Cambodian Product Leadership Award for Offering Innovative Products that Provide Affordable Access to Mobile Data
Frost & Sullivan analyzed the Cambodian mobile services industry and, based on its findings, recognizes Cellcard with the 2023 Cambodian Product Leadership Award. Cellcard is Cambodia’s longest-serving and the only fully Cambodian-owned operator with a long history of first-to-market innovations, outstanding customer service, and the fastest mobile network.
Whale Cloud Recognized with Frost & Sullivan’s 2023 Asia-Pacific Technology Innovation Leadership Award for Delivering Innovative and World-class Digital Technologies to Telecom Operators
Frost & Sullivan analyzed the 5G operational support systems (OSS)/business support systems (BSS) industry and, based on its findings, recognizes Whale Cloud with the 2023 Asia-Pacific (APAC) Technology Innovation Leadership Award. Whale Cloud is a leading technology company that has been making significant breakthroughs in the market by empowering mobile operators in the APAC region with cost-effective and cutting-edge 5G OSS/BSS technologies.
Teleperformance Applauded by Frost & Sullivan for Its Enhanced, Consumer-Centered Debt Collection Services and Secure Strategies
Recently Frost & Sullivan assessed the debt collections services industry, and based on its findings, recognizes Teleperformance with 2023 Global Competitive Strategy Leadership Award. The company is a provider of digital business services and solutions. With a robust global footprint, the company’s TP Collect solution stands out in the debt collections services market, delivering best-in-class technology that combines automation and predictive models with human touch while meeting privacy and cybersecurity standards.
Data Centers & Colocation
Growth Opportunities in Data Center Services in Asia Pacific: Which are the highest potential landscapes that attract data center investments?
On-demand
Research & Development
Growth Generator for R&D and Technology: Capitalizing on the Clean Label and Neutrality Momentum to Future-Proof Product Development
On-demand
Enterprise Wireless Services
Growth Opportunities in Enterprise Wireless Services in Americas: The Importance of Addressing Private 5G Network Interference for Effective and Efficient Network Operations and Impactful ROI?
On-demand
IoT and Edge
Technology Strategies in Global IoT and Edge: How to protect your IoT network and devices from cyber risks?
Dec 7th, 2023 12:00 PM EST
AI & Data Analytics
Growth Opportunities in the Global Artificial Intelligence Industry: What are the key AI growth opportunities across the ICT ecosystem?
Dec 11th, 2023 9:00 AM EST
Metaverse/AR/VR
Technology Strategies in Global Metaverse/AR/VR: How Will the Metaverse Impact the Quality of Our Lives?
Dec 13th, 2023 8:30 AM EST
Manufacturing Supply Chain
Growth Opportunities in Global Manufacturing: Technologies Driving Advanced Manufacturing
Dec 13th, 2023 8:30 AM EST
Economic Analytics
2024 Global Economic Analysis: Developments, Risks, and Growth Opportunities - Resilience or Fragility: What to Expect from the Global Economy in 2024?
Dec 14th, 2023 7:30 AM EST
Technology Strategies
Decoding Strategic Imperatives in R&D and Technology: Navigating Clean Energy Transformation Amidst Global Geopolitical Changes
Dec 14th, 2023 11:00 AM EST
.png)
