Who are the current key providers in this industry? What are the top strategic imperatives impacting today’s MAM? What is the current distribution channel mix? Who are key competitors in each of the solution segments? Find out in this research.
This research assesses the growth opportunities for partner ecosystem management and digital business solutions. Find out how a digital platform business model for CSPs has a good chance of succeeding, particularly in the 5G era.
5G network slicing is still at an early stage because of limited 5G commercial launches. How are mobile operators planning to implement 5G network slicing by 2022? How will this industry grow to $9.99 billion in 2025? Find out in this research.
Agents are the front lines in handling customer emotions. Often when customers call, they have already exhausted poorly designed self-service options and are frustrated by the time the agent takes the call. The COVID-19 pandemic accelerated the need for work-at-home agent (WAHA) models and self-service to assist with rising call volumes. As a result, companies are rethinking the balance of self-service and live agents. However, companies are not seeing how crucial employees are to CX. Employee retention is still a low priority across industries.
Contact centers faced unprecedented obstacles last year. With remote work, peer support was lost, and remote training proved difficult without the right technologies and software. Having agents deal with sensitive data when they work from home without implementing security measures to protect customers has been particularly problematic. And creating and managing COVID-19 protocols is challenging for those who are on-site.
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According to Frost & Sullivan research, approximately 85% of businesses around the globe will use a hybrid or multi-cloud environment by 2023 to meet their current and future IT needs. And as hybrid IT adoption grows, the associated security challenges will increase as well. Creating consistent backup, retention and failover policies for each individual infrastructure type is often a manual process, and it can be time-consuming to manage both the actual backups, and the restoration of applications and data as needed.
In a recent market report, the Frost RadarTM: Global Managed Cloud Services Market, 2021, Frost & Sullivan assessed key participants against two important vectors— innovation and growth. When we entered our qualitative and quantitative data for Taos into the Frost Radar engine, we were not surprised that Taos scored well, but we had not anticipated the extent to which Taos outpaced its competitors along both the Growth and Innovation axes.
Both technology domains have gradually converged within manufacturing floors, office buildings, power plants, and city streets. This phenomenon presents a challenge to chief information security officers (CISOs) who must achieve these new digital outcomes while keeping IT and OT systems cyber secure.
Frost & Sullivan’s recent analysis, APAC 5G Connectivity Growth Opportunities, finds that 5G will be a key enabler of digital transformation and business success across industries in Asia-Pacific. Its unique ability to help enterprises deliver next-generation customer experiences through enhanced reliability, low latency and optimized power consumption will help mobile operators generate significant growth opportunities.
Frost & Sullivan’s recent analysis on digital identity solutions finds that progressive advancements in blockchain technology, artificial intelligence and biometric systems have led to the creation of unique and sophisticated digital ID global solutions. Driven by identity theft, security threats and digital transformation initiatives by governments and private sectors, areas that will greatly benefit include e-banking, e-government, digital transactions, mobile transactions, behavioral biometrics, and airport security.
In collaboration with the ISACA Singapore Chapter, Frost & Sullivan’s Security Practice has conducted an end-user survey, 2021 ISACA-Frost & Sullivan Survey: The Singapore Cybersecurity Landscape, with 78 ISACA thought leaders. The goal was to seek opinions on the technologies that will have a profound transformative impact on existing industry dynamics, value chains, and business models across multiple vertical markets in the next 2-3 years.Read more