The recent introduction of ChatGPT from artificial intelligence (AI) firm OpenAI has captured the imagination of the world and moved AI further into mainstream conversation. ChatGPT is “humanizing” AI in a way that has not been experienced before, generating impressive content from relatively simple requests (or prompts) written in natural language. It’s a powerful tool, not just because it has dramatically advanced the capabilities of generative AI, but because it has introduced the power of AI to everyday consumers.
• What are the underlying technologies that powers this sector?
• How will large language models (LLM) drive generative AI?
• Why can Generative AI be viewed as AI 2.0 for sectors like contact centers and customer experience (CX)?
• What are the major organizations, from hyperscalers to startups contributing to the AI frontier and investing in this sector?
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