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  • What is the Impact of Large Language Models Driven Generative Artificial Intelligence and the Opportunities Emerging from it?
    How is the contact center landscape benefitting from AI innovation

    Overview

    The recent introduction of ChatGPT from artificial intelligence (AI) firm OpenAI has captured the imagination of the world and moved AI further into mainstream conversation. ChatGPT is “humanizing” AI in a way that has not been experienced before, generating impressive content from relatively simple requests (or prompts) written in natural language. It’s a powerful tool, not just because it has dramatically advanced the capabilities of generative AI, but because it has introduced the power of AI to everyday consumers.

    • What are the underlying technologies that powers this sector?

    • How will large language models (LLM) drive generative AI?

    • Why can Generative AI be viewed as AI 2.0 for sectors like contact centers and customer experience (CX)?

    • What are the major organizations, from hyperscalers to startups contributing to the AI frontier and investing in this sector?

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