Frost & Sullivan defines a cloud contact center as a network-based service (accessed through the internet) where either a vendor or a service provider hosts the platform and provides its functionalities, applications, and features as a service to end users. The customer pays a use-based fee for the service to the vendor or service provider (including telecom service providers).
• What are the various pricing models in this sector?
• What are the key multi-tenant and multi-instance cloud contact center applications?
• Why should the contact center platform be hosted outside a customer's premises and accessed using the internet or through a dedicated access point?
• Who are the full contact center as a service (CCaaS) suite providers in Latin America?
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