Over the next five years, the customer experience (CX) outsourcing services sector will continue to grow rapidly, fueled by two factors: the recognition of CX as a potent strategy for competitive differentiation and the compelling incentives for businesses to outsource their CX operations. Companies expect continuous process enhancement and rapid innovation. The secret to a provider’s success is finding the perfect blend of people, processes, and technologies that will give clients access to dependable and agile transformation capabilities.
• Improving CX ranked as the top business goal among IT decision makers.
• This shift is bringing greater attention and investment opportunities to CX outsourcing services.
• The push to outsource CX skills will increase for European firms because of high inflation rates, rising wages, an uncertain economic future, and the growing complexity of managing CX operations and delivering the best results.
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