Conversational artificial intelligence (AI) creates a way for people and machines to communicate efficiently and smoothly through automated voice and text applications. In healthcare settings, conversational AI is primarily used to streamline patient and provider processes and interactions across the continuum of care: from the pre-care to at-care to post-care phase. Labor pressures—particularly the need for more physicians—will continue and push providers to improve their productivity as much as possible, and conversational AI represents an obvious and attainable solution.
• For both payers and providers, new and existing competitive threats will continue apace, further spurring efforts at improving quality and outcomes for use in marketing campaigns.
• The leader in healthcare voice conversational AI is Nuance Communications (a Microsoft subsidiary), plans to release a fully automated version of its Dax Conversational AI solution in the next 9 to 16 months.
• As the chart shows, the sector impact will be a major growth in the share of post-time natural language processing (NLP) over the next four years.
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