VoIP access and VoIP/SIP trunking services involve the provision of integrated circuits using VoIP or SIP technologies to businesses that have implemented premises-based business telephony solutions (private branch exchanges (PBXs)/IP PBXs or key systems), businesses that require a small number of telephony lines at the premises, or increasingly, businesses that want to manage telephony access to cloud-based PBX services. These services enable companies deploying enterprise telephony customer premises equipment (CPE) to converge their voice, video, and data access networks.
• VoIP access or SIP trunking service bundles typically include local dial tone, long-distance calling, and a limited set of call-management and control features such as simplified extension dialing among office locations.
• Cloud calling plans are an alternative carrier offering that providers now offer to provision telephone numbers from their network directly into their customers’ cloud PBX platform tenant.
• In the scope of this analysis, cloud calling plans only include those plans served by a third-party carrier or other communications service provider. Calling plans provided by the cloud PBX provider are specifically excluded.
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