The facility management (FM) sector in the United Kingdom (UK) is transforming, driven by technology innovations, new business models, emerging value propositions, sustainability, and creative service offerings. It is the largest in Europe and one of the most developed, dynamic, and mature in the world
•With FM services commoditizing and organic growth hard to achieve, companies need to innovate to keep growing and remain profitable.
• The sector will continue to move towards service integration and sophisticated advisory services focused on business productivity.
•There are opportunities for companies that target the highest growth services and sectors and significant challenges for those that fail to adapt.
•Collaborations and partnerships are increasingly critical as the UK segment becomes disrupted by technology and new business models.
• COVID-19 has had a severe effect on all customer sectors. The UK FM sector saw a revenue drop of 5.8% in 2020 because of the impact of the pandemic. The revenue did not reach 2019 levels until 2022 and it is now affected by high inflation and economic uncertainty.
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