Advancements in artificial intelligence (AI), programmability, cloud services, Internet of Things (IoT), and other enabling technologies are powering next-level operational efficiencies and enhanced worker and customer experiences (CX). Businesses that fail to re-strategize and migrate to the latest communication tools will inevitably find themselves scampering for the right solutions, falling behind competitors in tomorrow’s world of “anywhere, anytime communications.”

• Has your organization identified the right strategies to improve CX and employee experience (EX)?

• How will you evaluate and compare enabling technologies for successful workplace transformation?

• Do you have a framework to navigate internal and external growth challenges in this sector?

Shifting work environments are now casting the limelight on EX in the fight to attract and retain skilled workers. Increasing customer and worker digital maturity is intensifying the need to adopt modern communications and collaboration solutions to gain a competitive edge in the era of digital agility. A strong digital foundation can help organizations address other pressing concerns:

• Maximizing equity and inclusion to capitalize on the right growth opportunities.
• Integrating field/frontline workers with the rest of the organization.
• Optimizing workflows with integrated business communications.

How will you adapt to changing customer value chains to differentiate your solutions portfolio?

Innovation that fuels growth pipelines

Microsoft

Through visionary scenarios leveraging mega trends and pioneering the use of industry best practices, Microsoft has succeeded in establishing itself as the leader in the global Unified Communications as a Service (UCaaS) sector. For almost two decades, Microsoft has led the charge toward integrated, desktop-centric communications user experiences. Microsoft Teams is the culmination of the vendor’s vision towards a single pane of glass that enables users to click to message, call, meet or share files. Microsoft envisioned Teams as a platform that will deliver a variety of communications services and make them available within the applications and workflows where users spend most of their time. Owing to its visionary approach to business communications and effective alignment with mega trends, Microsoft stands out among UCaaS providers today with one of the most compelling solutions that resonates with most organizations as it effectively addresses their evolving business models and communications requirements.