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  • Which Growth Opportunities are Driving the Contact Center Digital Transformation in Healthcare?
    Employee engagement is the top corporate objective

    Overview

    Healthcare providers increasingly look at non-clinical factors to enhance the patient experience. Hospitals drive patient satisfaction by understanding individual needs and improving communications to deliver holistic patient care.

    • How can the massive amount of data in this sector help providers deliver personalized patient care and improve patient outcomes?

    • Why are healthcare providers investing in tools to analyze and operationalize data to personalize the patient experience, while still maintaining safety, security, and privacy?

    • Why will artificial intelligence and analytics playing a significant role in predicting problems and simulating process improvement and allow providers to monitor patients better?

    • Why are contact center organizations in the healthcare industry prioritizing employees?

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