Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of digital and brick-and-mortar, making both equally compelling and open to hybrid phygital experiences.
• How can you capitalize on the embellishment of customer interaction channels and enhance proactive outbound contact with additional capabilities?
• Why is integrating knowledge management systems crucial to enhance self-service channels?
• What are the advanced analytics that can be used for increased personalization and customization, customer sentiment, and preference management?
• Which newer technologies will broaden both digital and in-person consumer experiences?
Sign up for a complimentary Growth Pipeline Dialog™
A Growth Pipeline Dialog is a structured open discussion with our growth experts providing unparalleled industry intelligence, technology advancements, and proven implementation best practices. This discussion will spark innovative thinking and help generate a pipeline of growth opportunities you can leverage to maximize your company’s future growth potential.
