Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations.
• How do programmable communications expose capabilities through application programming interfaces (APIs)?
• How is the decision-making behavior toward communications and collaboration solutions across different verticals, customer segments, job roles and geographic regions?
• What are the key drivers, deployment plans, and benefits with regard to programmable communications, APIs, and communications platform as a service (CPaaS) tools?
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