Conversational artificial intelligence (AI) creates a way for people and machines to communicate efficiently and smoothly through automated voice and text applications. In healthcare settings, conversational AI is primarily used to streamline patient and provider processes and interactions across the continuum of care: from the pre-care to at-care to the post-care phase. Labor pressures—particularly the need for more physicians—will continue and push providers to improve their productivity as much as possible, and conversational AI represents an obvious and attainable solution.
• How are payers and providers responding to the competitive threats in the healthcare industry, and what strategies are they employing to improve quality and outcomes?
• What are the anticipated benefits and features of Nuance Communications' fully automated version of the Dax Conversational AI solution, and how is it expected to impact the healthcare sector?
• How does the growth and impact of post-time natural language processing (NLP) in the healthcare sector look over the next four years?
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