• Contact Center Digital Transformation in Healthcare: What are the Growth Drivers?
    Employee engagement is the top corporate objective

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    Patients are consumers and expect excellent customer service for every product and service they buy. Patients invest in their health and set self-care management goals and play an active role in attaining health services.

    • How are digital solutions, such as wearable devices and health-related databases, empowering patients and improving their overall healthcare experience?

    • What non-clinical factors are healthcare providers considering to enhance the patient experience and ensure holistic care delivery?

    • How are healthcare providers utilizing available data, including demographics and genetics, to personalize patient care and improve patient outcomes while ensuring data safety, security, and privacy?

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