Patients are consumers and expect excellent customer service for every product and service they buy. Patients invest in their health and set self-care management goals and play an active role in attaining health services.
• How are digital solutions, such as wearable devices and health-related databases, empowering patients and improving their overall healthcare experience?
• What non-clinical factors are healthcare providers considering to enhance the patient experience and ensure holistic care delivery?
• How are healthcare providers utilizing available data, including demographics and genetics, to personalize patient care and improve patient outcomes while ensuring data safety, security, and privacy?
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