The mobile field service management (FSM) industry continues on a strong growth trajectory in the North American region.
• These software solutions provide real-time guidance to workers on the front line, typically via a smartphone or tablet. Hard-dollar business impacts include faster time to first fix, fewer truck rolls, and more satisfied technicians.
• Traditional dedicated FSM providers are becoming a rare entity because they are being acquired and absorbed by larger adjacent companies in the fields of CRM (Customer Relationship Management), fleet management, asset management, ERP, etc.
• Notable FSM providers that have been acquired during just the past few years include Astea International (by enterprise software provider IFS), ClickSoftware (by CRM provider Salesforce), FieldAware (by fleet management solution provider GPS Insight), and ServiceMax (in progress with enterprise software provider PTC).
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