The facility management (FM) sector in the United Kingdom is transforming, driven by technology innovations, new business models, emerging value propositions, sustainability, and creative service offerings. The UK FM sector is the largest in Europe and one of the most developed, dynamic, and mature in the world. It has a highly competitive international supply base, with both growth and margins under pressure. With FM services commoditizing and organic growth hard to achieve, companies need to innovate to keep growing and remain profitable. The industry will continue to move towards service integration and sophisticated advisory services focused on business productivity.
• COVID-19 has had a severe effect on all customer sectors. The UK FM sector saw a revenue drop of 5.8% in 2020 because of the impact of the pandemic. The industry revenue did not reach 2019 levels until 2022 and the industry is now affected by high inflation and economic uncertainty.
• There are opportunities for companies that target the highest growth services and sectors and significant challenges for those that fail to adapt.
• Collaborations and partnerships are increasingly critical as the UK sector becomes disrupted by technology and new business models.
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