Air transport continues to recover as COVID-19 evolves from the pandemic to endemic stage, accelerating the reopening of international borders as governments relax travel restrictions. Frost & Sullivan estimates that 3.54 billion passengers will return to the skies in 2022 (representing 78% of the pre-pandemic load factor of 4.54 billion), with comprehensive recovery forecasted in 2024.
As the pandemic reduced demand for air travel, airlines, airports, and ground services scaled down operations and reduced the number of airport logistics employees, resulting in a considerable increase in the baggage mishandling rate: the 2022 forecast rate of 17.9 bags per 1,000 passengers in 2022 would be an 81% increase from 9.9 bags per 1,000 passengers in 2021. Transfer and arrival mishandling accounted for 46% of all mishandled baggage in 2021; space-weight restrictions, loading error, and failure to load, 30%; and ticketing and tagging errors, 24%.
The global baggage management system sector is on a growth trajectory. Frost & Sullivan notes a consistent trend in adjacent industry participation via mergers, acquisitions, collaborations, and partnerships for technological innovations that bolster industry participants’ value proposition. Airlines and airports are under sustained pressure to improve operational efficiency and reduce costs through automation and self-service and associated training, with considerable investments in self-service kiosks and mobile apps, touchless baggage tagging, and drop services.
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