This analysis discusses the impact of the COVID-19 epidemic on businesses and users, and the effects of economic hardship on services adoption and provider growth strategies. Hosted Internet Protocol (IP) telephony and Unified Communications-as-a-Service (UCaaS) providers can enhance their existing solutions with new features and capabilities, launch new offerings, expand into new customer segments or new geographic segments, develop more creative service bundles or integrate their communications and collaboration solutions with third-party software and services to address new and unique use cases.
• How is the need to address high levels of hybrid work and evolving business models driving growth?
• What are the considerable growth opportunities for service providers operating in the European segments?
• Identify how providers delivering hosted IP telephony, UCaaS, and other cloud services in European segments can grow.
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