The Malaysian facility management (FM) sector is considerably more advanced than its neighboring country space (except Singapore) due to the extensive public sector participation and presence of global and regional companies.
• The high outsourcing culture in the public sector and support from government agencies have been instrumental in driving domestic FM development.
• In addition, the domestic FM sector is witnessing increasing familiarity with information technologies across most corporations. The evolving customer requirements and growing needs for cost and energy efficiency play an important role in FM demand fluctuation.
• The lack of regulation or guidelines related to building services resulted in an expectation gap between service providers and clients.
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