Frost Radar—Digital Platforms for Electric Utility and Energy Retail Customer Care and Engagement, 2021
A benchmarking system to spark companies to action—innovation that fuels new deal flow and growth pipelines
Research Overview
The energy industry is among the world’s most dynamic and in need of change. Power distribution companies and power retailers are a fundamental piece of the energy transition as they enable further demand in electrification, decentralized renewable energy integration, and greenhouse gas reductions while helping customers become more energy efficient and adopt new technologies to reduce energy consumption.
Customer engagement, customer information, and billing systems are at the core of the retail and power distribution business and have a preponderant role as these players transform into clean energy service providers.
A series of market shifts are disrupting the industry and calling for substantial changes in the functionalities and characteristics of software solutions to make them more efficient and scalable and allow for fast innovation.
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