The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations.
Improving CX appears as the number one business goal priority in the Frost & Sullivan survey to 1,120 IT decision makers for the third year in a row. Organizations across the board realize that providing a superior CX is now a must for any company that wants to say relevant in its market. This is bringing greater attention and investment opportunities into this market.
Organizations are likely to increasingly outsource their CX capabilities due to high inflation rates, rising wages across North America, turbulent future economic outlook, and the growing complexity of running CX operations with optimal results.
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