The Unified Communications as a Service (UCaaS) market exhibited strong growth in 2021, driven by the rise of hybrid and remote work environments and the need of organizations in Latin America and the Caribbean (CALA) to support remote communications and collaboration among their employees. Solid economic GDP growth across the region contributed to the financial strength of CALA enterprises to invest in digital transformation solutions.
The hybrid work world will bring numerous growth opportunities for vendors and service providers. Organizations will require optimized collaboration tools, including UCaaS suites, cloud meetings solutions, video conferencing devices, headsets, interactive displays, and adjacent technologies crucial to a successful digital transformation and key to success in the hybrid work era.
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