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The European facility management (FM) industry suffered a significant shock with the COVID-19 pandemic. The market is bouncing back, however, with future growth focused on technology and sustainability. The industry is undergoing a major transformation driven by technological innovation, new business models, emerging value propositions, competitive disruption, and creative service offerings. FM services are commoditising in many parts of Europe, and suppliers need innovation and new value propositions to avoid the cost trap.

Competition is fierce, with more than 1,200 service providers fighting for a competitive position at a national, regional, or pan-European level. The future of FM is technology-enabled, and the pandemic accelerated the use of digital technology. The Internet of Things, Big Data, and advanced connectivity will drive efficiency for service suppliers and clients.