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This strategic analysis of app stores offers insight into a new business model that will shape the automotive industry in the coming years. The in-car app store ecosystem consists primarily of automakers, brands, platform providers, app store developers, payment integrators, and users. The study also analyzes current developments in the in-car app store, white-label app store providers, services, and technology and partnerships that are in place today, as well as likely developments that will occur in this space.

Automakers can transcend their current role as manufacturers to become technology partners by embracing digital transformation and enhancing the customer journey throughout the vehicle's lifecycle through vehicle infotainment and introducing new touchpoints by creating an app store platform. By leveraging the mobile app store and incorporating it in vehicles, automotive companies are providing a new channel for consumers to extend their digital lifestyle, which will become an important determinant of purchase. Building an app store will become an essential feature that may help truly distinguish the vehicle ownership experience. Vehicle owners who are digitally savvy will expect the same ease of use and experience found in the smartphone industry. The challenge is to identify the right tools and partners to develop the right solutions and have a positive impact on the vehicle ownership journey. This study investigates potential avenues for new customer-facing tools to pioneer customer experience and potential ways for the app store platform automotive adoption.