Research Overview

North American businesses rank mobile field service automation as one of their top areas of enterprise digital solution investment.* Each year, Frost & Sullivan examines this particular solution category in the context of the North American market. For the purposes of this 2021 study, mobile field service management (FSM) applications are defined as software solutions that leverage multiple technologies via the field technician’s mobile device to locate, manage, automate, and/or optimize the field-based service workers and their tasks.

The range of FSM capabilities continues to expand, and includes features such as GPS tracking, digital forms, work order management, wireless timecards, mobile payments, dispatching, dashboards, reports, third-party contractor management, predictive analytics, etc.

Adoption dynamics, strategic imperatives, and potential growth opportunities are examined. Revenue forecasts are provided for two product categories: 1) Small and Mid-sized Business solutions for companies with fewer than 500 employees and 2) Enterprise solutions for businesses with 500+ total employees.

The total market is projected to exhibit a CAGR of 21.8% over 2020-2026. Revenue growth will be generated by both new and current customers as providers expand into new industries continue making strategic acquisitions, and implement new technologies. Both current and prospective FSM solution users will want to continuously monitor products and vendors. All stakeholders will want to track trends, partnership opportunities, and evolving needs among increasingly demanding field workers and end-customers.