Research Overview

This strategic analysis is a part of Frost & Sullivan’s continued coverage of the global desktop and cordless market. In this Excel-based deliverable, Frost & Sullivan provides extensive analysis of key business endpoint markets, including time division multiplexing (TDM) desktop phones, internet protocol (IP) desktop phones, digital enhanced cordless telecomunications (DECT) phones, and voice over wireless local area network (VoWLAN)/Wi-Fi phones. More specifically, the study provides market and technology trend analysis and an assessment of market growth potential and competitor market shares. Frost & Sullivan's analysis also identifies key market drivers that are contributing to the growth of the market and restraints that are deterring unit shipments and revenue growth. The study also includes data from a 2022 global Frost & Sullivan survey of 1,243 customer technology investment decision makers.

In 2021, the desktop and cordless phone market grew by 4.9% to $2.84 billion triggered by measured return to physical offices, communications platform refreshes, and pent-up demand due to massive deployment delays and project cancellations in 2020.

While desktop phones will not be completely abandoned soon, their popularity and usage will continue to drop due to the growing adoption of software-based communications and collaboration clients, and the rise of other hardware endpoint alternatives such as professional headsets, speakers, and mobile devices