Research Overview

The COVID-19 pandemic accelerated certain work-style trends that have slowly been picking up steam over decades. The current massive shift to remote and hybrid work is the result of both recent health and safety measures and long-standing trends such as globalization and employee demand for work-life balance, which have given rise to increasingly distributed workforces and even fully “virtual” organizations.

Technology advancements in the areas of broadband and cellular connectivity, cloud services and software-based communications and collaboration solutions have enabled many desk-based employees to work remotely—occasionally, part-time or full-time—over the years. With the current mindset to much more consciously shift to hybrid-work models, adoption of flexible, cloud-based collaboration services is rising among organizations of varying sizes, industries and world regions.

Business leaders and other technology investment decision makers are re-evaluating their companies’ current technology capabilities and future roadmaps. Disparate, non-integrated and often antiquated communications solutions, whether deployed over many years or throughout the pandemic, are ripe for upgrades, consolidation and better alignment with future business goals.