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  • Transformational Growth Hubs in the Southeast Asian Contactless Payment Sector
    Convenience and safety considerations during the pandemic drive use

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    The proliferation of COVID-19 has factored into the growth of contactless payments (made through a mobile device, wearable, or physical or virtual card, with the payee’s device or a merchant’s terminal initiating the transaction) in Southeast Asia. Customers want a safe and convenient way to do face-to-face transactions. Regulations and other government interventions also are promoting a cashless society, although the use of cash is still popular in countries with smaller banked populations, specifically for micropayments for daily purchases.

    This study focuses on selected Southeast Asian countries: Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam. It considers drivers and restraints for the region, and drill down into country-specific opportunities and challenges.

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