With customers adapting to the post-pandemic normal and preferring to stay at home, brands across the globe are seeking solutions to meet the increased demand for online services. The relatively sudden and significant increase in eCommerce has made it challenging for companies to maintain a workforce for customer assistance. Brands are relying on technological advancements to counter the low availability of manpower in the face of an increasingly online customer base. Specifically, brands are turning to AI-powered virtual autonomous agents to help ease the customer journey.
As virtual autonomous agents are becoming more advanced, they are finding applications in the personal usage market by assisting users in day-to-day activities, ranging from simple tasks such as cleaning and gardening to complex ones such as planning their finances and investments.
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