Mobile field service management software solutions continue to be a popular area of digital investment, bringing real-time guidance to workers on the front line and providing valuable information and feedback to supervisory and administrative staff.
For the purposes of this 2022 study, mobile field service management (FSM) applications are defined as software solutions that use various technologies via the field technician’s mobile device to locate, manage, automate, guide, and/or optimize the field-based service workers and their tasks. FSM capabilities continue to grow in number, and include features such as location tracking, data capture, wireless timecards, dispatching, mobile payments, parts management, customer self-service portals, predictive analytics, dashboards, and reports.
In this study, purchase dynamics, channel mix, key trends, strategic imperatives, competitive presence, and potential growth opportunities are examined. Revenue and user forecasts are provided for two product categories: 1) Small and Mid-sized Business (SMB) solutions for companies with fewer than 500 employees and 2) Enterprise solutions for businesses with 500+ total employees.
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