Over the past two decades, mobile communications have become an indelible part of most people’s personal and business lives. The benefits of mobile communications in driving productivity and efficiencies in modern organizations are hard to miss as workforces become increasingly distributed and mobile. However, few organizations employ robust mobile communications strategies that fully address diverse workforce requirements.
A native mobile dialer enables a more natural user experience when it comes to calling. This approach is most preferred by highly mobile users who need to make calls frequently using their business identity. A dual-SIM approach can enable the co-existence of both the consumer and business identities on the same device, but typically a native mobile dialer is preferred when the employee is using a company-sponsored device and subscription.
This study provides valuable information on customer technology solution and partner selection criteria, perceived technology benefits and mobility investment plans. The included market analysis can help technology developers, service providers, technology buyers and others in the mobile business communications ecosystem develop sustainable strategies.
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