Sustainability has become an important company mandate and competitive differentiator, driven by demand from customers, investors, and employees. Increasingly, contact center (CC) suppliers are publishing environmental, societal, and governance (ESG) reports detailing internal progress on the United Nations' Sustainability Design Goals (SDGs) and promoting these to customers and supply chain partners. This is particularly timely, given that the COVID-19 pandemic provided an opening to further sustainability goals by accelerating the movement to the cloud, remote work, and the digital transformation.
This Frost & Sullivan growth opportunity study examines SDG efforts and actions solution providers in the CC industry have taken as part of broader ESG plans. It details existing ESG table stake efforts and highlights a few providers excelling in making an impact on SDGs.
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