The European facility management (FM) market suffered a significant shock due to the COVID-19 pandemic. However, the market is bouncing back, with future growth focused on technology and sustainability. The industry is undergoing a major transformation, driven by technology innovation, new business models, emerging value propositions, competitive disruption, and creative service offerings. FM services are commoditizing in many parts of Europe, and suppliers need innovation and new value propositions to avoid the cost trap.
The future of FM is technology-enabled, and the pandemic accelerated digital technology use. The Internet of Things (IoT), Big Data, and advanced connectivity will drive efficiency for service suppliers and clients. Meanwhile, the European FM market fights to get back on a growth curve.
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