In the 2022 Unified Communications and Collaboration Industry Outlook, Frost & Sullivan's Connected Work research team keeps its fingers on the pulse of IT decision makers (ITDMs) across regions, industries and organization sizes. We surveyed thousands of ITDMs about their current unified communications and collaboration technology adoption status, business goals, challenges and future investment plans. This report details those results.
The vast majority of ITDMs state that they expect their 2022 IT/telecom budgets to increase or remain the same compared to 2021. They will likely have the financial resources to advance on their technology and digital transformation initiatives. These include adopting digital business models, particularly in the areas of digital commerce, sales and marketing automation, and other digital tools that end customers increasingly expect from the organizations they conduct business with.
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