What are the key components of EMM? How will the proliferation of 5G networks impact technology adoption, video conferencing platforms and collaborative tools in the cloud, field service management, automation, and mobile salesforce? How will it drive growth in this sector?
What comprises the fragmented and competitive Southeast Asian BNPL landscape? Get an in-depth overview of online and physical/in-store merchants, with insights into key companies and total transaction volume forecasts based on industry growth drivers and restraints.
Is this sector experiencing accelerated cloud migrations? Why are web-borne threats a major route for cyberattacks? Do cloud applications pose a threat of data leakage? What are the social engineering techniques used? How are SWG vendors distinguishing themselves in this industry?
In Frost & Sullivan’s 2022 IT Decision-Maker Survey, enriching customer experience, improving brand equity, and promoting digital commerce were cited as the top three business goals for the coming year.
Businesses must leverage the wealth of available data residing in many places to understand ever-changing customer needs fully and meet these goals. Top contact center executives reveal that leveraging data-driven insights is a strategic imperative, but they say while their data is rich, their insights are poor. Forward-thinking companies want to have an entire ecosystem in place to collect data, process it, and turn it into actionable insights.
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Explore the strengths, growth opportunities, and positioning of key companies
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Analyze the user adoption, growth rates, and product innovations of top players
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How are RPA, business workload automation, and IIoT impacting this sector?
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How are different ecosystem participants leveraging new growth opportunities?
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Which APAC regions performed the best in this sector?
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What are the key domains with the highest investment in IoT deployment?
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How is digitalization driving the growth of traditional IT models?
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Why should mobile apps be a part of companies’ omnichannel strategies?
Read more Request InfoThe rise in digitalization globally is a prominent reason behind an escalating number of cyberattacks. Organizations’ soaring use of digital devices and multiple applications to stay ahead of the competition increases cyber adversaries’ activities. Such applications require an open network and easy accessibility to databases and applications, which expands enterprises’ attack surface by increasing exposure to cybercriminals. This is compelling companies to secure their data and systems. As a result, enterprises are turning to cybersecurity solutions providers more than ever.
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The COVID-19 crisis has changed the organizational perspective about remote work and learning and the critical role video conferencing plays in enabling remote collaboration. Though the COVID-19 pandemic continues to hamper economic activities worldwide, the overall investments across the region, especially in China, contributed to a strong performance. The global enterprise video conferencing endpoints and infrastructure market is projected to reach $1.46 billion in 2027, up from $864.4 million in 2020, at a compound annual growth rate of 7.8%.
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Frost & Sullivan has identified Taos, an IBM Company, as one of the highest-performing vendors in the Frost Radar™: Global Managed Cloud Services Market, 2021. During the pandemic, businesses accelerated their cloud strategies to gain greater flexibility and agility in digital operations but soon found integrated complexities outpaced their resources. As a result, many businesses turned to third-party expert managed services providers (MSPs) for help with designing, implementing, and managing their hybrid cloud environments.
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Frost & Sullivan’s latest article, Modernizing Customer Experiences Drives Cloud for the Insurance Industry, discusses the need for the insurance industry to digitalize processes to meet customer expectations. It also explores how leveraging the cloud’s ability to secure data, apps and systems can be as good, if not better, than that of on-premise infrastructure.
Frost & Sullivan’s latest article, Regaining the Competitive Edge in Outsourcing, discusses how CX outsourcers can help accelerate the digital transformation of organizations by incorporating technology into the customer journey and providing strategic advice to brands. It also highlights how brands should develop transparent partnerships with the outsourcer to harness valuable expertise and achieve strong outcomes.
The COVID-19 pandemic caused a temporary shift in investment priorities in the contact center. Millions of agents suddenly needed to work remotely, and businesses needed to figure out how to manage and provision for a remote workforce. Frost & Sullivan’s latest white paper, Customer Experience Has Changed. Are Your Metrics Keeping Up?, explores how enhanced performance metrics are integral to customer experience (CX) and digital transformation strategies.
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