Research Overview

This Frost & Sullivan research service examines the role artificial intelligence (AI) will play in the transformation of the public sector. As the public sector continues to evolve, governments have started adopting AI by implementing pilot projects in partnership with the private sector. Among the key public sector areas, defence and military has witnessed high uptake of AI technology. As the pace of technology adoption increases in the public sector, cognitive intelligence technologies, including AI, deep learning, natural language processing (NLP), and computer vision, will be able to create a meaningful impact – not only by bringing about process optimization but also by enabling the delivery of better public services in different sectors, including public governance, healthcare, education, and security and surveillance. The study identifies the key AI trends in the public sector, including the rising adoption of conversational chatbots, the emergence of edge-based computing systems, and the advent of the AI-as-a-Service model. The study concludes that data readiness, skills development, and ecosystem support will play an important role in the public sector’s AI adoption roadmap.