New Digital Initiatives Accelerate Growth Prospects for the Healthcare Sector
Gain a 360 degree perspective on critical success factors
Research Overview
With 99% of healthcare organizations in some stage of digital transformation, it's clear that stakeholders understand the value of IT solutions. Digital health solutions offer great promise for new care delivery models, expanded access, better patient outcomes, and improved operational efficiency.
For the first time, improving CX is rated as the top business objective (48% of respondents). Organizations plan to meet this objective by measuring their digital transformation success with customer satisfaction (CSAT) and customer retention rates. More importantly, they plan to make CX a top investment priority over the next two years. These investments are primarily driven by healthcare manufacturers, but also by healthcare providers.
Needless to say, COVID-19 has had a tremendous impact on this industry. It continues to relentlessly test healthcare organizations around the globe, causing swift changes to regulations, methods of care, and technology usage.
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