Acquisitions, Vertical Focus, and New Technologies Drive Growth in Highly Competitive North American Mobile Field Service Management (FSM) Sector
Changing workforce and demanding customers help power new growth opportunities
North American businesses rank mobile field service automation as one of their top areas of enterprise digital solution investment.* Each year, Frost & Sullivan examines this particular solution category in the context of the North American market. For the purposes of this 2021 study, mobile field service management (FSM) applications are defined as software solutions that leverage multiple technologies via the field technician’s mobile device to locate, manage, automate, and/or optimize the field-based service workers and their tasks.
The range of FSM capabilities continues to expand, and includes features such as GPS tracking, digital forms, work order management, wireless timecards, mobile payments, dispatching, dashboards, reports, third-party contractor management, predictive analytics, etc.
Adoption dynamics, strategic imperatives, and potential growth opportunities are examined. Revenue forecasts are provided for two product categories: 1) Small and Mid-sized Business solutions for companies with fewer than 500 employees and 2) Enterprise solutions for businesses with 500+ total employees.
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