• Southeast Asian Integrated Facilities Management: Growth Potential Revealed
    Acknowledgment of transformative trends, particularly those pertaining to technology adoption, will be key to service providers’ advancement in the region

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    The Southeast Asian (SEA) integrated facilities management (IFM) market is in the development stage of the growth life cycle, primarily supported by narrowing expectation gaps between IFM providers and end users, greater demand for energy efficiency, and regulatory support. Growth is also driven by the emergence of service providers that offer specialized FM services.

    However, conservative end users restrain growth, particularly those from countries with slow acceptance of outsourcing or poor FM development (which, in turn, delay acceptance of the integrated concept). Uncertainties related to the outbreak of the COVID-19 pandemic in 2020 have resulted in negative developments; in addition, the market has been affected by the lack of common protocol and skilled personnel, and these factors have resulted in slow growth.

    Moreover, development varies across countries—some countries record high IFM adoption (Singapore, Malaysia), while others see slower uptake (the Philippines and Vietnam). However, overall regional adoption is lower than neighboring regions such as Australia and New Zealand or Japan and South Korea. In terms of technology, mature end users in SEA are open to the adoption of technology-supported solutions, including real-time data and data analytics. The need to reduce reliance on human resources and minimize risks and costs are also key to the uptake of technology in the region.


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