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Make a Difference with Frost & Sullivan's Growth Pipeline Dialog™ Frost Radar—Asia-Pacific Managed SD-WAN Services Market, 2021 Artificial Intelligence in Talent Management Unveils Potential Growth Opportunities Innovative Growth Prospects Transforming the Global Location Intelligence Sector Growth Hubs for Communications, Collaboration, and Contact Center Tech in Governments Digital Investments in Healthcare Reveal Immense Growth Potential

Growth Opportunities

Novel Growth Avenues and CX Investments in the Asia-pacific Customer Contact Industry
Novel Growth Avenues and CX Investments in the Asia-pacific Customer Contact Industry

Due to the ongoing healthcare crisis, sectors like travel, hospitality, and retail are unable to deliver excellent CX. This research highlights the key adoption drivers and restraints, deployment plans, allocated budgets, and contact center/CX management tools.

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Emerging Growth Opportunities and Innovations in the Global Professional Headset Sector
Growth Opportunities and Innovations in the Global Professional Headset Sector

This analysis explores enterprise communications providers and manufacturers with an in-depth perspective on the dynamics of a changing industry, new business models, technological innovations, growth opportunities, top players, and more.

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Potential Growth Prospects Drive the Transformation of the Global BFSI Security Sector
Growth Prospects Drive the Transformation of the Global BFSI Security Sector

With the pandemic making businesses natural targets for attackers, companies need to explore new technologies to keep these attacks under control. Examine the opportunities for physical security, cybersecurity, and converged security in this analysis.

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CxO Insights

Growth Diagnostics

Business Travel in 2021

Robin Joffe
Partner-President Japan K.K., Country Head Indonesia

After a year and a half in the COVID era, most business travel has halted or trickled down by over 90% and in some countries, 100%, according to many international organizations. Business travel has changed in many aspects and will not return to pre-COVID levels anytime soon. Many have predicted a return somewhat in Q4 2021 or by Q3 2022 at the latest. I doubt this.

Travel needs to be categorized in two ways

1. Domestic Travel - air travel, train car, etc. In Japan, for example, most travel has stopped, but there are some cases for essential travel like fixing equipment or face-to-face meetings. In the US, business travel is coming back but to a lesser degree than 2019 numbers.

2. International Travel - air predominantly. Most travel has been halted for a number of reasons, including PCR test requirements and quarantines of one week to 14 days - some even as high as three weeks. Some countries are totally locked down. Due to this, I expect most international business travel to remain blocked until the second half of 2022.

Schedule a dialog or email us at myfrost@frost.com to connect with an industry expert at no charge. We are taking unprecedented action to make our team available to help you cut through the media and politics to get factual one-to-one guidance for the issues and opportunities that matter most to your business.

Frost Radars & Top Growth Insights

Frost Radar—European UCaaS Market, 2021
European UCaaS

Frost Radar—European UCaaS Market, 2021

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Frost Radar—Latin American Managed SD-WAN Services Market, 2021
LA Managed SD-WAN Services

Frost Radar—Latin American Managed SD-WAN Services Market, 2021

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Frost Radar—Unified Communications-as-a-Service Market in Latin America and the Caribbean, 2021
Communications-as-a-Service

Frost Radar—UCaaS Market in Latin America and the Caribbean, 2021

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Navigating Digital Transformation in Asia-Pacific: Disruptive Growth Prospects Revealed
Digital Transformation

Digital Transformation in Asia-Pacific: Disruptive Growth Prospects Revealed

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Innovative Growth Strategies in the Japan Data Center Colocation Services Sector
Data Center Colocation

Growth Strategies in Japan's Data Center Colocation Services Sector

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Potential Growth Avenues in the Asia-Pacific Network Security Industry
APAC Network Security

Potential Growth Avenues in the Asia-Pacific Network Security Industry

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Transformational Growth-based Solutions in the US 5G Communications Sector
US 5G Communications

Growth-based Solutions in the US 5G Communications Sector

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Improving Customer Journeys with Biometric Authentication Systems: New Growth Hubs and Key Highlights
Biometric Authentication

Improving Customer Journeys with Biometric Authentication Systems

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Analyst Insights

Industries underwent necessary changes due to COVID-19, and 5G was part of the solution. However, to say that COVID-19 expedited 5G in totality is not entirely true. It seems COVID-19 has made the justification for 5G, where there was one, stronger.
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Frost & Sullivan’s Analyst Gauntlet is a structured program wherein participating vendors and service providers give Frost & Sullivan Connected Work industry analysts deep dives and demonstrations of their collaboration solution. This month, the Frost & Sullivan Connected Work research team has evaluated the Webex Desk Camera, the company’s premium USB webcam with 4K ultra-HD video and AI functionality to enable personal collaboration in modern work styles.
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Frost & Sullivan’s recent analysis finds that Asia-Pacific’s Internet of Things (IoT) market is rapidly being transformed by Mega Trends, including the integration of edge-computing networks into IoT systems and new narrow-band (NB) IoT deployments. Driven by growing investments in 4G/LTE and 5G, reduced IoT sensor costs, and government support, the buoyant APAC IoT market is expected to reach $436.77 billion in revenue by 2026 from $96.92 billion in 2020, growing at a compound annual growth rate (CAGR) of 28.52%.
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Press Releases

Knowledge Management Provides an Edge in Delivering Superior Customer Experiences

Customer experience (CX) is the competitive battleground companies now face. With digital natives entering the consumer market and the race for mindshare heating up around the globe, any brand that does not offer a highly relevant, personalized customer experience risks becoming part of the clutter. A superior level of customer engagement is possible by leveraging customer data across touchpoints to deliver a truly seamless customer experience through knowledge management (KM).

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Organizations that Build Security into Cloud-native Business Technologies Exhibit Greater Cyber Resilience

As the shift to remote working and the proliferation of access points have blurred traditional network security perimeters, organizations are viewing business-enabling technologies in a new light. From simply bolting security protection on top of their new infrastructure, they are now looking to deploy built-in security that leverages zero-trust networking concepts. This practice will greatly enhance cyber resiliency against new threats and permanently enable a large remote workforce.

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Contact Centers with a Cloud Strategy Well Positioned to Offer Exceptional CX in a Post-pandemic Era

Frost & Sullivan’s latest article, 'The Contact Center's Journey to the Cloud: A Strategic Initiative with Hard Choices in 2021', analyzes the drivers of contact center migration to the cloud and how it can help enhance customer experience (CX). It also highlights key ideas and practical advice for a seamless transition of business processes and apps from on-premise to the cloud.

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