Emerging dimensions of 5G are triggering the development of new services and technology monetization. Get insights into the business case for 5G, its impact on economies, international competitiveness, mobile operator profits, and how it will gain a strong foothold in the digital world.
What are the key drivers and restraints for cross-border payments and remittance? Which remittance and cross-border payments channels are driving the growth of this segment, and why? What are the future opportunities across different regions? Find out in this analysis.
This industry reached $436.4 million in 2020. Get an overview of the dynamics in this sector, the role of the pandemic in accelerating adoption of different types of endpoints, recommendations for vendors, and the emerging growth avenues that will help position this sector better.
Due to the global pandemic, we are living in unprecedented times. This pandemic has proven to be the ultimate iconoclasm across industries. Everything is on the anvil, from business attire to face-to-face meetings to the need to have a permanent office. Sustainable energy is no different. When the pandemic set in and oil prices plummeted, the most common belief was that the investments in sustainable energy will slow down, the new wave of electrification in automotive will subside and we will turn the clock back on the climate agenda.
Prolonged lockdowns in several countries turned out to be an unprecedented social experiment. When the transport and industrial emissions stopped, urban air quality drastically improved in a matter of days. That underlined the harmful effects of the emissions.
1. Sales of electric vehicles (EV) continue unabated. In countries like Germany, EV penetration has exploded.
2. As per the International Energy Agency (IEA), electricity generation by renewable sources grew against the decline in other conventional energy sources.
3. Investments in renewable energy and new zero-carbon fuels like hydrogen increased multi-fold.
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In a recent Frost & Sullivan survey of IT and business leaders worldwide, 68% stated that managing costs was a crucial challenge that significantly hindered their cloud initiatives. Even worse, 46% said they had brought workloads back from the cloud because the cost of running applications in the public cloud was higher than expected. Perhaps in part due to unanticipated costs, 61% of global IT leaders said they had trouble “gaining or retaining support from business leaders or stakeholders” to progress on their cloud journey.
Extended detection and response (XDR) is an emerging security solution that amalgamates several functions of SIEM, EDR, and XDR into a single platform. It adds advanced analytics, user entity and behavior analytics (UEBA), and automation into the mix. By doing so, XDR promises to break down the aforementioned siloes and improve the functionalities of the three core components that comprise it.
It is becoming evident that the future of work will be hybrid. Frost & Sullivan’s latest e-book, The Only Certainty Is Uncertainty, examines the three critical focal points for success: business continuity, customer experience, and internal communications and collaboration. It also examines the role of culture in driving organizational change and recommends best practices for success.
Remote work, agent shortages, delays in the supply chain, manufacturing, distribution, and, in many cases, rapid business growth have dramatically impacted customer contact organizations across industries. Frost & Sullivan’s latest virtual ThinkTank, Delivering Frictionless Customer Experience in Manufacturing, discussed what is next in CX and digital transformation as the world begins to recover from the pandemic. It explored the top challenges and ways to help manufacturing companies make the best investment decisions as they continue their digital transformation journey.
Banks and other financial service industry (FSI) businesses are migrating to the cloud at record rates. Nearly half of all FSIs already use either public or private cloud services, with usage expected to reach 90% by 2023. Frost & Sullivan’s latest white paper, Modernizing Operations and Customer Interactions in the Financial Services Industry, analyzes the opportunities and challenges inherent in FSIs’ recent migration to the cloud. It explores how the right solution provider can ensure successful outcomes.
An important outcome of the increasing demand for omnichannel engagement is contact centers’ push to replace fragmented customer interactions with a seamless customer journey. Frost & Sullivan’s latest eBook, Omnichannel Customer Engagement Has Changed—Has Your Contact Center Platform Evolved With It?, discusses the challenges and benefits of creating an omnichannel customer experience. It explores the technologies that organizations need to invest in to drive exceptional customer and agent experiences and proactively achieve compliance targets.Read more