This research gives solution providers a better understanding of what each industry seeks in delivering excellent CX. End-user businesses can benchmark themselves against the competition and other industries. Also, explore the challenges and opportunities.
Examine the current use and future decision-making behavior toward communications and collaboration solutions across industry verticals, customer segments, and job roles. Evaluate the factors driving investments in communications technologies in Latin America.
What are the top three strategic imperatives impacting today’s mobile FSM industry? What are the highest-priority individual FSM capabilities according to current users? What are three major growth opportunities in this industry? Find out in this research.
The virtual care market accelerated during the COVID-19 pandemic. The pandemic disrupted the practice of medicine and delivery of healthcare worldwide. Social distancing created an unanticipated demand for a solution that has improved access to care. Virtual visits via video, voice, and text, and diagnostics using chatbots became critically important to evaluate, manage, and track COVID-19 patients without an in-person exam. Beyond virtual visits, healthcare providers deployed telehealth solutions and video collaboration tools in various use cases, gaining experience with these solutions and incorporating them into daily routines.
Overcoming Barriers in Telehealth Adoption
According to Frost & Sullivan, COVID-19 accelerated telehealth adoption by two to five years ahead of forecasts. The virtual visit market in the US more than doubled in revenues in 2020 and is forecast to nearly double again in 2021, even as in-person visits resume. Remote patient monitoring (RPM) solution revenues surged even more rapidly in 2020, with these tools used to monitor coronavirus risks and chronic-condition patients not visiting their doctors. This market is receiving further boosts in the US from the CMS Acute Hospital Care at Home initiative.
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It’s estimated that by 2030, the average person will have about 20 connected devices. These Internet of Things (IoT) devices include laptops, smartphones, smart home sensors, surveillance drones and wearable heart monitors. As the number of IoT devices rises (estimated to reach 200 billion by 2030), this presents rapidly expanding points of vulnerability for cyberattacks and privacy breaches.
Frost & Sullivan’s latest white paper, Modernising Operations and Customer Interactions in the UK Financial Services Industry, analyzes the opportunities and challenges inherent in FSIs’ recent migration to the cloud. It explores how the right solution provider can ensure successful outcomes.
Frost & Sullivan’s latest Executive Brief, SPM/ICM Solution Providers — “What Their Clients Are Saying About Them!” discusses the value of SPM solution capabilities and how solution providers can leverage them to best meet their client’s needs. It also explores the productivity gains and pitfalls to avoid when deploying sales technologies.
Frost & Sullivan’s recent analysis reveals that the global colocation services market is projected to reach $164.84 billion by 2030 from $51 billion in 2020, expanding at a 12.4% compound annual growth rate (CAGR). Market growth is mainly driven by the rising demand from hyperscale data centers, increasing investments in the market, a significant increase in data creation and consumption, and high volumes of data traffic fueled by emerging technologies, such as 5G, the Internet of Things (IoT), and more.
Frost & Sullivan has named Recorded Future a top industry innovator in the Frost Radar™: Global Cyber Threat Intelligence Market. Recorded Future is recognized for the breadth of its intelligence capabilities and product strategy, which enables the company to support clients with different intelligence requirements and cybersecurity maturity levels.
Frost & Sullivan’s recent analysis of the Asia-Pacific (APAC) network security (NWS) market finds that the increasing acceptance of remote work and adoption of cloud, the remote workplace, collaboration, and security are driving growth. The emergency adoption of remote work due to the pandemic has led to investments in upgrading security control systems to protect remote employees.Read more