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The future of facilities management (FM) will require stringent monitoring of visitors, workspace management, consistent cleanliness and hygiene, and holistic security to manage any future threats similar to COVID-19. This study focuses on presenting the competitiveness of FM providers through a selection of strategic criteria that respond to underlying trends, challenges, and opportunities in the FM market. Elements such as quality, price, and profit margins are also critical to the success factors of FM providers.

This study also presents an updated forecast of the FM market in ASEAN-6 countries up to 2025. The impact of the COVID-19 pandemic on the FM market is also discussed, with a particular focus on end-user needs and emphasis on selected FM services. Growth opportunities have been laid out for FM companies in the areas of smart FM services and immediate needs of FM customers in managing post-COVID operations. To provide more insight into leading FM vendors, 8 companies are presented in terms of their background, end-user segments, and competitive strategies in ASEAN-6.