Airport Passenger Flow Industry: How will Managing Passenger Traffic Amidst Infrastructure Constraints Drive Growth?
Advancements in Internet of Things and video analytics will drive the adoption of passenger flow solutions
Research Overview
Passenger flow management includes digital solutions that airports use to ensure a seamless passenger experience across touchpoints, reduce wait times, and increase dwell times to improve airports’ non-aeronautical revenue.
Airports had been experiencing an increase in passenger traffic until the COVID-19 pandemic roiled the travel industry. The pandemic will accelerate digital transformation projects related to passenger experience, with self-service becoming a priority. Airports’ spending capacity declined in 2020 because of travel restrictions in place around the world; private airports that tended to be early adopters of passenger flow management solutions were among those most affected.
Regulations focused on passenger data security and integrity will be a challenge for the development and implementation of passenger flow management solutions. Internet of Things technologies will drive market growth, but a concern is that the implementation of sensors on a large scale increases the number of entry points for cyberattacks that could disrupt airport operations.
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