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Almost all major professional headset vendors reported healthy growth rates in 2019 except for Poly which faced some internal restructuring difficulties that resulted in the company earning lower-than-expected revenues. Despite a challenging 2019, during the past six to nine months, the market leader has been working hard to resolve its outstanding issues with strong signs of recovery toward a growth track in 2020.

Growth of professional PC USB and UCC headsets was mainly driven by continued growth in the software communications and collaboration market and the increased sales of both advanced Bluetooth UCC headsets and corded UCC headsets.

Some of the actions taken by leading professional headset vendors during COVID-19 pandemic to mitigate disruption in the supply chain and help in the provisioning of headsets to WFH individuals include: reconfiguring manufacturing sites and implementing specific safety protocols; working diligently with key suppliers and contract manufacturers to expand production capacity to fulfill backlogs as quickly as possible; prioritizing orders placed by first responders, governments, and healthcare organizations; following World Health Organization (WHO) and Center for Disease Control and Prevention (CDC) directions to safeguard employee health and safety; and strengthening general relationships with channel partners and IT service providers.